Return & Refund Policy


1: Since we deal in perishable items such as Vegetables and Fruits, we will accept return of food items only within 24 hours of delivery of items. To return the item please contact us via the feedback form in the mobile app. The feedback form is also available in our Order Details screen. The process for refund and return is exactly the same. 

2: Tezcart will bear the cost of return. The customer does not have to pay anything extra for refund or return. In case of return the amount will be refunded in your account within 24-48 hours. 

3: In case of any quality issues, the customer has the right to return the products. We would, at our discretion, try our best to partially or fully refund for the unused items post collecting the spoilt item. However Customer won’t get any refund for fully used items or items which are thrown away.

4: We cannot guarantee taste of the food item, vegetable or a fruit as there is no way to perform a quality check on it.

5: REFUND FOR TASTE ISSUES WILL NOT BE PROCESSED.